Booking Policy

1. Payments & Deposits

When booking through our website you can choose one of two payment options:

• Pay a 50% deposit now: Secure your booking by paying half of the total today. The remaining balance is charged automatically to the same card 14 days before your check-in date. You will receive a reminder before the balance is collected.
• Pay in full now: Pay the entire amount at the time of booking. No further payments are due, and there are no extra fees for either option.

If your check-in date is less than 14 days away at the time of booking, full payment is required to confirm your reservation.

If the balance payment cannot be collected (for example, a declined card) we will contact you to arrange payment. If the balance remains unpaid 7 days before check-in, we reserve the right to cancel the reservation and the refund schedule below will apply to the deposit.

Payment methods: All major credit and debit cards are accepted through our secure payment partner, Paystack. Cash and EFT payments can be arranged by contacting us directly.

2. Cancellations & Refunds

Refunds are calculated on the total amount you have paid to date, according to when we receive your cancellation:

Cancellation received	Refund
30 or more days before check-in	Full refund (100%)
Between 7 and 30 days before check-in	50% refund
Less than 7 days before check-in	No refund
No-show or early departure	No refund

We understand that circumstances can change, but due to the nature of our business we are unable to make exceptions to this schedule. Refunds are processed to the original payment method within 7–10 business days.

3. Changing Your Booking

You may change your booking dates up to 30 days before check-in, subject to availability. If the rates for your new dates differ from your original booking, the new rates will apply and any difference will be charged or credited accordingly.

To request a date change, contact us with your booking reference at info@hamptoncollection.co.za or via WhatsApp.

4. Check-in & Check-out

• Check-in: from 3:00 PM
• Check-out: by 11:00 AM

We use a convenient self check-in system with a lockbox. Detailed instructions are sent once full payment has been received, and our personnel are usually on-site to assist if needed.

• Early check-in: Not guaranteed — it depends on the previous night's occupancy. Contact our head of housekeeping at approximately 11:30 AM on the morning of your arrival to check if your apartment is ready. You are welcome to drop off luggage from 9:30 AM.
• Late check-out: Not guaranteed — please ask on the morning of your departure.
• Latest arrival at 11 & 12 Leighorne Place: Any time — on-site security will assist with after-hours arrivals.
• Latest arrival at 145 12th Avenue (145A & 145B): 11:00 PM.
• Luggage storage: Available from 9:00 AM on your check-in day and after check-out (except between 5–6 PM). Please let us know in advance.

5. Minimum Stay

A minimum 2-night stay applies to bookings that include a Friday or Saturday night. Exceptions may apply for gap-fill bookings — contact us to discuss special arrangements.

6. House Rules

Our apartments are private homes in a quiet residential neighbourhood. The following rules are strictly enforced:

• No parties or events. Under no circumstances are parties permitted. Violation results in immediate removal from the property without refund.
• Registered guests only. Only guests included in the booking are allowed on the property at any time — no additional visitors.
• Quiet hours: 10:00 PM – 8:00 AM. Strictly observed out of consideration for our neighbours and other guests.
• No pets. Our properties are not pet-friendly.
• No smoking indoors. Smoking is permitted in outdoor common areas only.
• Self-catering. All apartments are fully self-catering; no meals are provided. Kitchens are fully equipped.

Violation of any of the above rules may result in the guest being removed from the property without refund.

7. Contact Us

If you have any questions about this booking policy or need help with a reservation, please get in touch: